Defective/Damaged Products Only
If you believe you have a damage /defective product, please contact us at [email protected]
Damage / Defective products may only be exchanged within 7 days of purchase. In order to process your exchange, we will need your order number, description , date of purchase of your product (including photos if available), and any other information about your use of the product that may help us understand the potential defect.
In the event that a product is determined to be defective due to a manufacturer error or defective materials, we will repair or exchange the product as needed.
If Yallatoys.com team determines that repair or replacement of a defective product or damaged product is not practical, we will provide a refund.
- Our products are safe and durable. Every item in our website is meets or exceeds all required safety regulations for the GCC/ US/ USA and in compliance with international testing standards like EN71.
- Our warranty policy covers structural/mechanical defects, i.e., if a product no longer performs its intended function after normal use. Any defective Toys/ products will be replaced at absolutely no cost to you within 7 days of purchase. The warranty excludes damage due to misuse or mishandling.
- Aging through normal use or mishandling is not covered.
- For any assistance, please contact our customer service at [email protected]